Refund policy

Refund Policy

At Greatmeet, customer satisfaction is our top priority. We offer a transparent and straightforward return and refund policy to ensure you have a worry-free shopping experience.

1. Order Cancellation

We are happy to process order cancellations free of charge as long as the order has not yet been shipped. Once your order cancellation is approved, the refund will be credited back to your original payment method.

Kindly note that once an order has been shipped, we are unable to cancel it. If you need to cancel, please reach out to us as soon as possible. If a shipped order is refused by the customer upon delivery without prior authorization, any return shipping fees incurred will be deducted from your final refund.

2. Returns & Exchanges (30-Day Window)

We offer a 30-day return policy. You may submit a return request by contacting our customer service team within 30 days of receiving your package.

  • Eligibility: To be eligible for a return, the item must be in its original, unused, and unassembled condition, securely packed in its original product packaging with all parts and labels. Items that have been assembled or modified cannot be returned.
  • RMA Required: Our customer service team will provide a return address and a Return Merchandise Authorization (RMA) number. Please do not send your purchase back to the sender's address listed on the box without contacting us first, as this may delay or prevent your refund.
  • Exclusions: Customized orders, custom-made items, or promotional gift items are not eligible for our 30-day return policy.

3. Damage & Product Issues

If you receive a damaged package or incorrect items, please retain the original packaging and take clear photos/videos of both the outer packaging (showing the shipping label) and the damaged product. Contact us at order@greatmeetcabinet.com within 7 days of delivery. Our customer support team will work swiftly to arrange a free replacement or issue a refund.

4. Return Fees

  • Non-Quality Returns: If a return is initiated by the customer for personal reasons (e.g., buyer's remorse, wrong size/color selected, changing mind), the customer is responsible for the return shipping costs. Upon request, we can provide a pre-paid shipping label, and the actual shipping cost will be deducted from your final refund.
  • Quality Issues & Damaged Items: If the return is a result of our error (such as a damaged, defective, or incorrect product delivered), Greatmeet will cover all shipping expenses.
  • Restocking Fees: We do not charge any restocking fees for returns.

5. Refund Processing & Timeline

Once we receive and inspect your returned package, we will send you an email notifying you of the approval or rejection of your refund.

  • Approved Refunds: If approved, the refund will be processed and automatically credited back to your original payment method:
    • PayPal: Typically takes 24 to 48 hours.
    • Credit Cards: Typically takes 7 to 10 business days (depending on your bank or card issuer's processing time).
  • Rejected Refunds: If a refund is rejected, we will provide a clear explanation and offer a revised refund amount or alternative solution. If you disagree, you may provide additional information for us to review further.

6. Late or Missing Refunds

Once your refund has been processed, please allow the necessary processing time for your financial institution to post the funds. If you have not received your refund within the expected timeframe, please reach out to us at order@greatmeetcabinet.com.

Note: While Greatmeet submits refunds immediately upon approval, third-party providers (PayPal, credit card companies, and banks) control the final posting times. If needed, we are happy to provide a refund voucher (ARN/Refund Receipt) for you to present to your bank or card provider for faster tracking.